Contact Us

What your message needs

When you write to us, the most useful messages name the casino you are asking about and the specific page, promotion or transaction that prompted the question. If your query concerns a bonus, wagering or a withdrawal, mention the offer name and the date you claimed it. For account issues, include the username you registered with — that lets us pull up the right records without a string of follow-up questions. Screenshots are welcome; they often resolve disputes faster than a written description.

How your information is handled

Everything you type into the form stays with this website. We do not sell, rent or trade your contact details, and we do not pass your message to any casino operator unless you explicitly ask us to mediate on your behalf. When you do request that, we forward only the details needed to address your issue — never your password, payment information or anything else unrelated to the complaint. Your message is read by a person, not an automated system, and we keep the correspondence only as long as necessary to resolve your matter and meet our own record-keeping obligations.

Feedback about this website

Comments about how this site works — broken links, outdated bonus terms, a review that no longer matches reality — are treated as priority input. We use that feedback to correct errors and to decide which casinos deserve a fresh look. If you spot a discrepancy between what we published and what a casino’s own terms page currently says, tell us; that is exactly the kind of detail that keeps these reviews trustworthy. We read every submission, and where a correction is made, we note it on the relevant page.

For anything urgent involving your own money or account access, contact the casino’s support team directly through their official channels first. This form is for questions about our reviews and about the information we publish; it is not a substitute for the operator’s own complaints process. If you are unsure whether an issue belongs with us or with the casino, send it anyway — we will point you in the right direction.

If you are under eighteen, please do not use this form. Big candy is reviewed for adult audiences only, and we do not collect information from minors. If gambling is causing you or someone you know difficulty, help is available through recognised support services; we encourage you to reach out to them before contacting us.